HelpForSure Terms of Service
Welcome
to HelpForSure. You may use our services through our
website www.helpforsureapp.com (Website) or our mobile application (App). Our
Website and App have been created to provide information about our company and
services to the visitors and users of services. For the purpose of these Terms
of services, the term 'HelpForSure' or 'Us' or 'We'
refers to HelpForSure. The term 'You' refers to the
user or viewer of our Website and/or App. When You use any of the Services
provided by Us, including but not limited to, Mobile Repair, Laptop Repair,
Plumbing, Pest Control, Professional Cleaning etc., you will be subject to the
terms and conditions applicable to such service, and they shall be deemed to be
incorporated into this Terms of Services. By entering and using our platform
you agree to comply with these Terms of services.
Acceptance of Terms
These Terms of services set forth legally binding terms for your use of our
Platforms. By using, visit, accessing our platforms, you agree to be bound by
this Terms of services, whether you are a Visitor (which means that you simply
browse our Platforms) or you are a Subscriber (which means that you have
registered with HelpForSure as a user). If you do not
accept the Terms of services, you should leave the Website and/or App and
discontinue use of the Service immediately.
We may modify these Terms from time to time, and such modification shall be
effective upon its posting on our platforms. You agree to be bound by any
modification to this Agreement when you use our Website and App after any such
modification is posted; it is therefore important that you review the Terms of
services regularly.
General Registration Requirements
For your use of our platforms, you certify that you are at least 18 years of
age for a binding contract and are barred from receiving services under any law
in force in India or other jurisdictions, if applicable. You also agree to
furnish accurate and complete personal information while registering on our
Website or the App to avail the Services. You hereby also agree to promptly
update your Personal Data to keep it current and complete.
If you provide any information that is untrue, inaccurate, not current or
incomplete, or we have reasonable grounds to suspect that such information is
untrue, inaccurate, not current or incomplete, We reserve the right to suspend
or terminate your account and refuse any and all current or future use of our
Website and App (or any portion thereof) at any time. HelpForSure
will not be liable for any act or omission arising from the inaccurate
information provided by You to Us.
You may access our Website and App as available:
for your
information and personal use;
as intended through the normal functionalities of HelpForSure.
You will be required to enter a valid mobile number and email address at the
time of registering on our Website or the App as a subscriber. By registering
your phone number with us, you consent to be contacted by us via phone calls
and/or SMS notifications, in case of any subscription/service updates. In
addition, if at any time you wish not to receive any future communications or
you wish to have your name deleted from our mailing lists, please contact us on
info@helpforsureapp.com. If you are registered with the DND National registry
you may not receive any promotional messages from us.
Subscription: Account, Password and Security
While registering on HelpForSure, you will be
required to choose a password. You are responsible for keeping your password
and account information as confidential. Moreover, You are entirely responsible
for all activities that occur under your subscription. You agree to:
immediately notify Us of any misuse of your account or any other breach of
security
never use any other Subscriber account without prior authorization from HelpForSure
HelpForSure will not be liable for any loss or damage
arising from your failure to comply with this Agreement.
User Information
HelpForSure is constantly improving its services and
the overall user experience. In future, We will provide You services based on
your location in a short span of time. To facilitate this, You hereby authorize
HelpForSure to use the location based information
provided by any of the telecommunication companies when You use the mobile
phone to make a booking. The location based information will be used only to
facilitate and improve services for You.
•While using the Website or the App, You agree that Your user information
through Your mobile telecommunication device may be communicated to us, and we
may obtain information about Your mobile carrier, Your mobile device, or Your
physical location. You hereby agree that You are responsible for all charges
and necessary permissions related to accessing the App through Your mobile
access provider.
HelpForSure reserves the right to collect user data
including name, contact information and other details to facilitate the
Services or use of its App to avail Services.
Compiled data about the user accounts, including but not limited to contact
number and e-mail addresses, are owned by HelpForSure.
If the system is unable to establish an unique identity based on the data
(mobile no., email address etc.) input by You, the account shall be
indefinitely suspended.
For quality, training and auditing purpose, We may record your telephone calls
to Us.
Termination or Suspension
You give your conscious consent that HelpForSure
holds right to terminate your access to the App or Website or restrict or suspend
your access to all or any part of the Website or the App at any time, for any
or no reason, with or without prior notice, and without liability.
HelpForSure holds the right to terminate Your service
booking(s) at any time without giving any reason whatsoever.
Preservation/Disclosure
You acknowledge, consent and agree that HelpForSure
may access, preserve and disclose your account information and content if
required to do so by law or in a good faith belief that such access,
preservation or disclosure is reasonably necessary to:
comply with legal process nationally or internationally;
enforce these Terms of services;
respond to claims that any Content violates the rights of third parties;
respond to your requests for customer service;
protect the rights, property or personal safety of HelpForSure,
its subscribers and the public; or
be pursuant to the terms of the Privacy Policy.
Security Components
You
understand that our Website and App and software embodied within the Website
and App may include security components that permit digital materials to be
protected, and that use of these materials is subject to usage rules set by HelpForSure and/or content providers who provide content to
HelpForSure. You may not attempt to override, disable,
circumvent or otherwise interfere with any such security components and usage
rules embedded in our platforms.
HelpForSure and Third Parties
HelpForSure expressly disclaims all responsibilities for third party links,
which You may be able to access through the App or the Website. Third parties
could be advertisers, affiliate partners, strategic partners, or others. We do
not warrant the products or offerings of, any of these businesses or
individuals, or the accuracy of the content of their websites. Moreover you
should review the applicable terms of services and policies for such websites
before You use them. Also, in case you decide to access any such linked
Website, you do so at your own risk.
Compliance with Applicable Law
You
hereby agree that You shall not use the App and Website for displaying,
hosting, modifying, distributing, sharing or storing any material without HelpForSure’s written consent. Doing so should not:
Violate any applicable law or regulation,
Infringe the copyright, trademark, trade secret or other intellectual property
or proprietary rights of others or violate the privacy, publicity or other
personal rights of others,
Be harmful, harassing, blasphemous, defamatory, obscene, pornographic, pedophilic, libelous, invasive of
another’s privacy, threatening, abusive or hateful or racially, ethnically
objectionable, disparaging, relating encouraging money laundering or gambling
or otherwise unlawful in any manner whatsoever,
harm minors in any way,deceive or mislead the
addressee about the origin of such message or communicates any information
which is grossly offensive or menacing in nature,impersonate
another person or entity,contains software viruses or
any other computer code, files or programs designed to interrupt, destroy or
limit the functionality of HelpForSure’s computer
systems or site or HelpForSure’s users, customer’s
computer systems or site,threaten the unity,
integrity, defense, security or sovereignty of India,
friendly relations with foreign states or of public order or causes incitement
to the commission of any cognizable offence or prevents investigation of any
offence or insulting any other nation.
Usage of Services
For safety and security reasons it is utmost important that you ensure the
active supervision of service providers should the service required by you
requires the entry of our professionals into Your premises. HelpForSure
only connects its customers with professionals and will not be responsible for
any loss or damage to property or person during the service.
For any concerns or questions with respect to the services availed, You agree
to revert to us within the time specified for the category of services availed.
All invoices and payments due to HelpForSure must be
cleared immediately upon completion of the task or on the submission of the
invoice, whichever is earlier.
You agree to not solicit the services of the service provider. HelpForSure will not be responsible for service quality and
overall professionalism of the service professionals if You have engaged the
services of such service provider without HelpForSure’s
written consent.
Intellectual Property Rights
HelpForSure is the sole owner of the App, Website and all software created to
facilitate the services to You. HelpForSure provides You
with a single limited license that is specifically personal, non-transferable,
and non-exclusive. All content on the App or the Website, which is including,
but not limited to, designs, text, graphics, images, video, information, logos,
button icons, software, audio files and any other content (Content) are the
exclusive and sole property of HelpForSure. You agree
to not copy, reproduce or use such Content without attributing HelpForSure for its ownership. The unauthorized copying,
modification, use or publication of these logos, thumbnails and images is
strictly prohibited. In addition, use of the Content for any purpose not
expressly permitted by HelpForSure in this Agreement
is prohibited and may invite legal action.
Disclaimer of Warranties and Liability
HelpForSure does not warrant that:
This Website or the App will be constantly available, or available at all; or
The information on the Website or the App is complete, true, accurate or
non-misleading;
The services will meet the customer’s requirements.
HelpForSure shall not be liable to you in any way or
in relation to the Contents of, or use of, or otherwise in connection with its
Website and App. HelpForSure does not warrant that
the contents in the Website or the App are free of viruses or other harmful
components.
Although we encourage you to notify us of any complaints that You might have
with the quality and professionalism of service providers availed through Us,
We shall not be liable for any conduct or behaviour or actions of service
providers.
For any spare parts or materials, HelpForSure’s
Service Providers may assist you in procuring the same. However, in all such
circumstances, HelpForSure is not responsible for nor
does HelpForSure make any warranties as to the
quality or fitness of the spare parts or materials. All issues and concerns
with the quality of the spare parts / materials should be with the manufacture
or seller.
Subject to applicable laws, in no event shall HelpForSure’s
or its affiliates' aggregate liability arising from or related to the services
exceed the payments actually received and retained by HelpForSure
from you for the paid services liability for any and all causes of action
brought by you or your agents.
Indemnity
You agree
to defend, indemnify and hold harmless HelpForSure,
its subsidiaries, affiliates, subcontractors, officers, directors, employees,
consultants, representatives and agents, from and against any and all claims,
damages, obligations, losses, liabilities, costs or debt, and expenses
(including but not limited to attorney’s (fees and costs) arising from:
your use of and access to our Platforms;
your violation of any term of this Agreement;
your violation of any third party right, including without limitation any
copyright, property, or privacy right.
These Terms of services and any rights and licenses granted hereunder, may not
be transferred or assigned by you, but may be assigned by HelpForSure
without restriction.
We view protection of your privacy as a very important principle. We understand
clearly that you and your personal information is one of our most important
assets. Please review how we use and store your personal information here
Privacy Policy.
These Terms of services together with any other legal notices published by HelpForSure on its Platforms, shall constitute the entire
agreement between you and HelpForSure concerning its
Website and App and governs your use of our Website and App and Service,
superseding any prior agreements between you and HelpForSure
with respect to our Website and App and Service.
The failure of HelpForSure to exercise or enforce any
right or provision of these Terms of services shall not constitute a waiver of
such right or provision. If any provision of these Terms of services is found
by a court of competent jurisdiction to be invalid, the parties nevertheless
agree that the court should endeavour to give effect to the parties’
intentions as reflected in the provision, and the other provisions of these
Terms of services remain in full force and effect.
These Terms of services shall be governed by the laws of India, without respect
to its conflict of laws principles. Any claim or dispute between you and HelpForSure that arises in whole or in part from our
Website and App shall be decided exclusively by a court of competent
jurisdiction located in Bangalore.
Force Majeure
You
hereby agree that HelpForSure shall not be liable for
any damage/loss or deficiency in performance of our services under acts of
nature, forces or causes beyond our control, including but not limited to
Internet failures, computer equipment failures, telecommunication equipment
failures, other equipment failures, electrical power failures.
Grievances
If You
have any complaint or grievance to report, please write to us at
info@helpforsureapp.com.
Appliances
Warranty/guarantee on spare parts would be as described on the materials' bill.
Please insist for a material bill from our professional, if he is procuring the
materials for you.
You agree that You shall not directly contact our professional regarding a job
booked through us, as in such cases HelpForSure has
no control over the situation or condition. All warranty and service assurance
offered by HelpForSure, in such case, stands null
& void.
Plumbing
Warranty/guarantee on spare parts would be as described on the materials' bill.
Please insist for a material bill from our professional, if he is procuring the
materials for you.
You agree that You shall not directly contact our professional regarding a job
booked through us, as in such cases HelpForSure has
no control over the situation or condition. All warranty and service assurance
offered by HelpForSure, in such case, stands null
& void.
Electrician Services
Warranty/guarantee on spare parts would be as described on the materials' bill.
Please insist for a material bill from our professional, if he is procuring the
materials for you.
You agree that You shall not directly contact our professional regarding a job
booked through us, as in such cases HelpForSure has
no control over the situation or condition. All warranty and service assurance
offered by HelpForSure, in such case, stands null
& void.
Computer/Laptop/Mobile Repair
Pest Control Please be
aware that it usually takes 3-4 days for the treatment to start taking effect
and 12 days for complete outcome Home Cleaning Other Terms and Conditions When we
provide a new repair quotation and you refuse this quotation.
Unpaid repairs: All units after they are either fixed declared beyond
economical repair or require a re-quote will be held for 30 days maximum. We
will make reasonable attempts to contact you by phone a minimum of 3
times. If no payment was received within 30 days, the unit will be auctioned to
recover the costs of repairs made.
Accessories, Power Supplies: Please do not send any accessories in with your
repairs unless we have specifically requested them. We may request the charger
or power supply for a power related repair. We cannot be held responsible for
any loss or damage to accessories whilst in our possession (SIM cards, memory
cards, chargers, boxes, cases, cables,back covers, mount etc.). On occasions we may ask for
certain accessories to be sent in after our initial diagnosis for further
testing as they may be related to the fault.
Complaints: We always try to keep our customers satisfied, and our complaint resolution
system helps us to ensure that our customers are always satisfied, even when
things go wrong. For any complaints or suggestions, please contact us by
email at info@helpforsureapp.com. Upon receiving your complaint, we will investigate every
detail to see what went wrong and resolve it to your satisfaction.
Warranty/Guarantee provided on the service is provided by the partner. Please insist on a receipt of the work done by the partner.
You are expected to take your mobile or laptop back from the Helpforsure Partner within 45 days. We will not be able to keep a track of the device after 45 days and the device may get lost.
Any unclaimed Mobile or laptops may be scrapped after 6 months.
We try our best to repair the mobile. Sometimes it may happen that during repair, the condition of the mobile may worsen than what was given to us. Helpforsure will not be responsible for any damage to the mobile during the repair.
Before initiating the job at your premises, please confirm with HelpForSure professional the areas included & excluded
for the service that you have selected.
We strongly advise you to make sure that all your belongings are carefully kept
in a secure location. Please make sure that any sensitive material is carefully
moved under your supervision only. Also, when our team is leaving your
premises, please make sure that you have thoroughly checked the entire home.
Service Evaluation and Quotation: Quotations made by our repair technicians is
only an assessment based on the fault description you have provided to us.
There are cases that the price of the repair of the unit becomes higher than
the estimated price. These usually occur when the fault description provided to
us was inaccurate, or in the event that we found other faults in your unit.
When these instances occur, you will be contacted personally to further discuss
the details and the price of repair for any faults we find.
Minimum Charge for Repairs: All mobile repairs are subject to a minimum charges.
The minimum amount charges cover our repair specialist’s time and any parts
used to attempt to repair on the unit. After thorough inspection of the unit,
the minimum charge will become due:
When it would be cheaper for you to purchase a new mobile than fixing your old
one or mobile unit is Beyond Economical Repairs.
Turn Around time: Mobile Repairs usually take 3-5 days from the date it is given to Helpforsure Partner for repair, this apart from the time
taken to deliver the unit which is beyond our control. During peak seasons,
repairs can take much longer to be fixed and processed.
We agree to Acknowledge any complaints we receive within 5 working days
Advise you on how long it will take to resolve the complaint
Keep you informed all throughout the process